Contact
Contact
Spotted a bonus cap that no longer matches the casino page, a payout that took longer than our table says, or a licence detail we have wrong? Write to [email protected] and the message lands with the reviewer who owns that brand. We answer in English, usually inside two business days.
Three things make a report usable straight away: the casino name, the calendar date of what happened, and a screenshot of the cashier or the chat transcript. With those we can reopen our own account on the site and re-time the step you describe.
One thing is outside our remit: we never speak for a player in a dispute. We hold no operator licence, give no legal advice and cannot release a withheld balance. Where a regulator runs a complaints desk, we will tell you how to reach it.